Refund Policy

Because every product on G3X is digital and delivered instantly, our refund rules follow standard practice for downloadable and license-key goods.

Refunds are available when

• The license key does not work on first activation and cannot be replaced within 24 hours.
• The download file is corrupted or missing and cannot be repaired within 24 hours.
• You were charged more than once for the same order (duplicate payment).
• You never received the product and the delivery email/order shows an error.

Refunds are NOT available when

• The key has already been revealed, redeemed, or activated.
• The file has already been downloaded successfully.
• You changed your mind after purchase.
• The product was used in violation of the licensor's terms and was subsequently blocked.
• You bought the wrong region or platform by mistake — check compatibility before purchasing.

How to request a refund

1. Open the order under Account → My Orders.
2. Contact support with the order number and a clear description of the issue.
3. We respond within 24 hours. Approved refunds are returned to the original payment method within 5–10 business days by Stripe.

Chargebacks

Please contact us first. Filing a chargeback without opening a support ticket may result in account suspension and blocks future orders.

Contact

Refund questions: /support or refunds@g3x.com.